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Contact Information
Important Notice: If you'd like to contact us about
The Secretary
of Dreams by Stephen King, we ask that you make sure that your question
hasn't already been covered on the Frequently
Asked Questions page. We have over a dozen Q&As about this project on
that page. If your question isn't covered there, please feel free to email or
call us!
If you're having trouble with the website, please check the
FAQ section and if
you don't find an answer for your problem there, please email webmaster@cemeterydance.com
(instead of calling our office) and someone will reply as soon as possible.
Please try to include specific details of what pages you were on when the problem
occurred, what you were trying to do, any error messages you received, what
type of computer (PC or Mac) you're using, what brower (Internet Explorer, MSN
Explorer, Firefox, Netscape, Safari, AOL, etc) you're using, and the version
of the browser you have installed. Thanks!
Mailing Address:
Cemetery Dance Publications
132-B Industry Lane, Unit 7
Forest Hill, Maryland 21050
Phone: 410-588-5901 (10am to 6pm E.S.T., Monday-Friday; please
leave a message if you don't reach us)
Fax: 410-588-5904 (24 Hours A Day)
Please Note: We're often deep into production meetings or working
in the warehouse so there isn't always someone available to answer the phone.
If you reach our voice mail, please leave a detailed message with your contact
information. If you leave a message, someone will return the call, but depending
on the volume of calls received, it could be a day or two. Or you can contact
us via email, which is answered all hours of the day, every day of the week!
Also, if you're contacting us about a pending order, please include the name
you placed the order under (especially if you used a company name), what items
the order included, the shipping address for the order, and, if possible, the
date the order was placed and the order number on your confirmation email. This
will make researching your question much easier.
Our Email Addresses:
• General questions and comments: info@cemeterydance.com
• Questions about a past or pending order: order@cemeterydance.com
• Advertising contact for the magazine: advertising@cemeterydance.com
• Cemetery Dance auction inquiries: auctions@cemeterydance.com
• Technical problems with the website: webmaster@cemeterydance.com
Some Tips For Contacting Us Via Email:
• Please remember to use a descriptive subject line that will allow us
to find your email in our Junk Mail folders if it is accidentally tagged as
spam. "No Subject" or (no subject) or something generic like "My
Order" or "Hi There" will often get missed if it is mixed in
with all the spam, but "Machinery of Night" or "Douglas Clegg
books" will not. Please use the subject line of your email to mention the
specific book, author, website feature, or promotion that you're writing us
about.
• Please only send your email to the appropriate department listed above.
Emails sent to multiple addresses have a greater chance of being tagged as spam.
Note that only email sent to these addresses will actually reach the office
staff. No other email addresses are currently in use. Cemetery Dance does
not accept submissions, proposals, or queries via email. Thank you.
• If you don't hear back from us within two business days, it probably
means your email never reached us. Please follow-up with a call to our office.
If you get our voice mail, please leave a message, especially if you have a
question about an order or a product. That way we can do any research we need
to do and call you back when we're in the office. We're always happy to speak
with our customers!