Orders are processed Mon-Fri during normal business hours.
Orders are generally shipped in 1 day after your order is processed and they normally take an additional 3 - 5 business days to arrive.
How do you charge shipping to NON-US addresses?
Shipping for Non-US addresses is based on the weight and destination and the rates are pulled from the United States Post Office website.
Why can't I select 1st Class or a "ground" or "ship" option for my Non-US order?
For packages that weigh more than 4 lbs, the Post Office only offers us the Priority Mail International option. The Post Office no longer offers a "ground" or "ship" option. Packages that are 4 lbs or less can ship via 1st Class International.
Why has shipping to NON-US addresses increased so much over the years?
Unfortunately, the USPS has continued to increase rates for shipping outside the US year after year and it's now much more expensive to ship things from the United States to Europe than it is to ship the same items from Europe to the United States. Why this is, we don't know. All we know is postage costs us a lot more than it did 5, 10, or 15 years ago.
This is, unfortunately, an ongoing issue that does not seem to be getting any better and we have to pass these postage increases along to our overseas customers. Trust us, we'd rather not have to, but we can't afford to "eat"
the postage costs the way some of the big retailers do. There is also no longer any sort of "ground" or "surface" option for shipping outside the US.
To save on shipping, you can also order our books through PS Publishing in the UK: http://www.pspublishing.co.uk. Their shipping costs to anywhere in Europe will probably be much less than ours. If they haven't listed one of our books yet, you can always email them and they can get it from us in their next order. (The only thing they won't have are the grab bags and special offers that are only available directly through our website.)
You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value.
How do I return an item?
Almost any book or magazine we sell can be returned within 30 days of delivery as long as it is in the original condition and you still have the original packing material. There are some restrictions to the return policy for special items or special offers, but those will be noted on the product page.
To return something, please contact firstname.lastname@example.org for exact instructions for returning an item. Please include your order number OR as much information as possible about your order (date it was placed, any special offers, etc), along with why you'd like to return the item.
If possible, please reply to the order confirmation you received via email when you placed your order. Unless we shipped you the wrong item, we will not refund any shipping costs associated with the order or the return of the item. If ordering the item qualified you for a special offer or bonus item, you may need to return the free item or pay the difference of the special offer. All returns and refunds will be handled at the discretion of Cemetery Dance Publications.
If an item is damaged by the shipping company, please contact us right away for a replacement or refund, whichever is applicable based on the situation.
I still have a question. Can someone help me?
Please email Brian Freeman at email@example.com if you have any other questions or if anything isn't clear.